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FAQ

CUSTOM ORDERS VS COMPLETED DESIGNS

Custom Orders are designed by you. Style of Box, Colors, Exterior Design and Interior Lining colors are all chosen by you. 

 

Completed Designs are boxes finished and ready to ship out. There are no changes on a completed box.

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PLACING AN ORDER

Please click on the Contact Us tab if you wish to place an order for a completed box or would like to have a custom order placed. You will receive a response shortly with further steps to complete your purchase or start a design.

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PREVIOUS WORKS/CUSTOM ORDERS

Interested in viewing previous custom orders or boxes? Click 

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SHIPPING & DELIVERY

All prices include nationwide shipping within the continental US. Please ask for shipping pricing for Hawaii and Alaska. Local Pick up available as well.

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RETURN POLICY

Due to the nature of the product, time and work involved in each piece there is a strict No Return/Exchange Policy. Please be sure you are accepting that policy before purchasing. 

All Sales are Final!

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TRACKING YOUR ORDER

You will receive your tracking information with Paypal once the item has shipped. Items are shipped through USPS, UPS or FedEx. Typical delivery time is 3-5 business days.

 

PAYING FOR YOUR ORDER 

Once you have chosen your box and provided the appropriate information you will receive an invoice through Paypal to either pay your deposit (50% for custom orders) or pay the balance for completed boxes. Once your custom order has been completed the remaining balance will be due. 

All items ship within 7 days to allow additional cure time of the paint before packaging up. 

 

PRIVACY POLICY

All transactions are done through Paypal securely.

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© 2021 by Refurbished at Naptime. 

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